Privacy Policy

Lion Risk Management Solutions (“Lion RMS”, “we”, “us”, “our”) is the data controller responsible for your personal data.

Registered business: Lion Risk Management Solutions
Email: admin@lionrms.uk
Phone: 07766 317818

We may collect the following categories of personal data:

• Contact data: name, email address, phone number
• Business data: company name, job title, premises address
• Enquiry data: the content of messages you send us via our contact form or email
• Technical data: IP address, browser type, pages visited, time spent on pages (via analytics)
• Communication data: records of emails and calls between us

We do not collect special category data (such as health, racial or ethnic origin, or criminal records) unless specifically required and agreed with you for a particular service.

• When you fill in our contact form
• When you email or call us directly
• When you book a call or demo
• Automatically when you visit our website (analytics and cookies)
• When we carry out a site visit or assessment and you provide us with information

We use your personal data for the following purposes:

We do not use your data for automated decision-making or profiling.

We will only send you marketing communications if you have given us your explicit consent, or if you are an existing client and the communication relates to similar services (“soft opt-in” under PECR).

You can opt out at any time by emailing admin@lionrms.uk or clicking the unsubscribe link in any marketing email.

We do not sell your personal data. We may share it with:

• Service providers: email/CRM tools, website hosting (Vercel), form processing (Formspree) — under data processing agreements
• Professional advisors: accountants, insurers, legal advisors where necessary
• Regulators or authorities: where required by law (e.g. HSE, local fire authority)

All third-party processors are required to handle your data securely and only for the purposes we specify.

Some of our service providers are based outside the UK. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR Article 46 (e.g. Standard Contractual Clauses or adequacy decisions).

After the retention period, data is securely deleted or anonymised.

You have the following rights in relation to your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — ask us to delete your data in certain circumstances
• Right to restrict processing — ask us to pause processing of your data
• Right to data portability — receive your data in a portable format where applicable
• Right to object — object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making — we do not carry out automated decision-making, so this is unlikely to apply

To exercise any of these rights, email us at admin@lionrms.uk. We will respond within one calendar month.

Our website uses the following types of cookies:

• Essential cookies: required for the website to function — no consent needed
• Analytics cookies: help us understand how visitors use the site — only set with your consent

You can control cookies through your browser settings at any time.

If you are unhappy with how we have handled your data, please contact us first at admin@lionrms.uk so we can try to resolve it.

You also have the right to lodge a complaint with the UK supervisory authority:

We may update this policy from time to time. The “Last updated” date at the top of this page will reflect any changes. We will notify existing clients of material changes by email.